Terms and Conditions
Please read these terms carefully before using our services
Last updated: January 1, 2024
1. Introduction
Welcome to SajerKheya. These Terms and Conditions govern your use of our website, mobile application, and services. By accessing or using our platform, you agree to be bound by these terms.
SajerKheya ("we," "our," or "us") operates an e-commerce platform for beauty and skincare products in Bangladesh. These terms outline the rules and regulations for using our services.
2. Acceptance of Terms
By accessing and using SajerKheya, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
- You must be at least 18 years old to use our services
- By creating an account, you confirm that you are legally capable of entering into contracts
- We reserve the right to update these terms at any time
- Continued use of our services constitutes acceptance of any changes
3. Account Registration
To use certain features of our platform, you must register for an account. You agree to:
Provide accurate, current, and complete information
Keep your account information updated
Maintain the confidentiality of your account credentials
Accept responsibility for all activities under your account
You are responsible for maintaining the security of your account and will be liable for all activities that occur under your account.
4. Products and Services
We strive to provide accurate product information, but we do not warrant that product descriptions, colors, or other content are accurate, complete, reliable, or error-free.
Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time. If an order is placed for a product that becomes unavailable, we will notify you and offer alternatives or a full refund.
Pricing
Prices are subject to change without notice. We are not responsible for typographical errors. We reserve the right to correct any pricing errors and may cancel orders placed at incorrect prices.
Product Images
Product images are for illustrative purposes only and may not exactly represent the actual product. Colors may appear differently due to monitor settings.
5. Orders and Payments
Order Placement
By placing an order, you offer to purchase products subject to these terms. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product availability errors
- Pricing errors
- Suspicious or fraudulent orders
- Incomplete or inaccurate information
Payment Methods
We accept various payment methods including mobile banking, credit/debit cards, and cash on delivery. By providing payment information, you represent that you are authorized to use the payment method.
Order Confirmation
Order confirmation does not guarantee product availability. We will notify you if any item in your order is unavailable.
6. Shipping and Delivery
Delivery Timeline
Delivery times are estimates and not guaranteed. We are not liable for delays in delivery due to factors beyond our control, including but not limited to weather, transportation delays, or natural disasters.
Delivery Address
You are responsible for providing accurate delivery information. We are not liable for orders delivered to incorrect addresses provided by you.
Risk of Loss
Risk of loss and title for all products pass to you upon delivery to the specified address.
7. Returns and Refunds
Our return policy is detailed separately on our website. By using our services, you agree to comply with our return policy terms. Key points include:
- 7-day return window from delivery date
- Products must be unused and in original packaging
- Return shipping costs covered for valid returns
- Refunds processed within 5-7 business days
- Certain products are non-returnable (personal care items, opened products)
8. Intellectual Property
All content on SajerKheya, including but not limited to text, graphics, logos, images, and software, is the property of SajerKheya or our content suppliers and is protected by intellectual property laws.
You may not:
- Use our content for commercial purposes
- Modify, copy, or distribute our content
- Reproduce our trademarks or branding
- Use automated systems to access our content
9. User Conduct
You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include:
10. Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.
We collect information including:
- Personal information (name, email, phone, address)
- Payment information
- Order history and preferences
- Usage data and browsing behavior
11. Limitation of Liability
To the fullest extent permitted by law, SajerKheya shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
Our total liability for any claims arising from these terms shall not exceed the amount you paid for the product(s) in question.
This limitation applies to all damages, including but not limited to loss of profits, data, or other intangible losses.
12. Indemnification
You agree to indemnify and hold SajerKheya, our affiliates, and our officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from your use of our services or violation of these terms.
13. Termination
We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties, or for any other reason.
Upon termination, your right to use the services will cease immediately, but these terms shall remain in effect.
14. Governing Law and Dispute Resolution
Governing Law
These terms shall be governed by and construed in accordance with the laws of Bangladesh.
Dispute Resolution
Any disputes arising from these terms or your use of our services shall be resolved through good faith negotiations. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
15. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Phone
09611900744
Address: Dhaka, Bangladesh
By using SajerKheya, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.